Privacy Policy

Updating of the Privacy Policy by the new Organic Law on Data Protection.

In accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data. We inform you that Hotel San Jorge updated its Privacy Policy for the last time on May 25, 2018. We may make changes to this Privacy Policy on a regular basis; therefore, we recommend that you check it regularly to keep informed of any update.

In compliance with Regulation (EU) 2016/679 of April 27, 2016 (RGPD), relative to the General Regulation of Data Protection, referring to the information of the personal data that you provide us through the website www.sanjorgehotel. com . The Hotel San Jorge informs you that it has been duly registered with the Spanish Agency for Data Protection ( www.agenciaprotecciondatos.org ).

Hotel San Jorge (Construcciones PRA, SA)

C / Antonio Alzaga 51. 48980 - Santurtzi (Bizkaia)

CIF: A - 48084255

Registration Number HBI01074


This privacy statement describes how we collect and use the personal information you provide us through our website: www.sanjorgehotel.com. It also describes the options you have regarding the use we give to your personal data and how you can access and update this information.
We inform you that you can exercise the rights of access, rectification, portability and deletion of your data and those of limitation and opposition to your treatment by contacting HOTEL SAN JORGE , Antonio Alzaga Street, 51 48980 Santurtzi (Bizkaia) . If you consider that the treatment does not comply with current regulations, you can submit a claim to the control authority at www.agpd.es. If you do not wish to receive more information about our products and / or services, you can unsubscribe by sending an email to reservas@sanjorgehotel.com , indicating in the subject "LOW" or "DO NOT SEND".

What kind of personal information do we collect?

The type of personal data we collect includes:

  • Your name, surnames, e-mail address, telephone number and home address;
  • Credit card information (type of card, credit card number, cardholder's name, expiration date and security code);
  • Data of the stay of the guests, including the date of entry and exit, special requests, comments on your preferences (such as preferences about the room, facilities or any service used);
  • Data that you give us about your marketing preferences or if you participate in surveys, raffles or promotional offers;

When you visit our website, even if you do not make any reservations, we may collect some information, such as your IP address, the browser you use and information about your computer's operating system, application version, language settings and the pages you have we have shown If you are using a mobile device, we may also collect data that identifies your device, its specific configuration, and latitude / longitude data and features. When you make a reservation, our system registers through which means and from which web pages you have made the reservation. If these data can identify you as an individual, they are considered personal data and are subject to this privacy statement.

You can always choose what personal data (if any) you want to provide us. However, if you choose not to provide certain information, this may affect some of the transactions you make with us.

Why do we collect, use and share your personal information?

  • Reservations: we use your personal data to complete and manage your online reservation and send you a confirmation e-mail, an e-mail before arrival and give you information about the area and our accommodation.
  • Customer service: we use your personal information to offer you customer service.
  • Customer feedback: we may use your contact information to invite you by e-mail to write a comment after your stay. So you can help other travelers choose the accommodation that best suits them.
  • Marketing activities: we also use your information for marketing activities, as allowed by law.
  • Other communications: at other times we may contact you by e-mail, postal mail, telephone or by message depending on the contact information you share with us. The reasons can be:
    • That we have to respond and handle requests that you have made.
    • If you have not completed an online reservation, we may send you a reminder to continue your reservation. We think that this additional service can be useful because it allows you to continue with the reservation without having to search for the accommodation again or to complete all the reservation data from the beginning.
    • When you use our services, we may send you a questionnaire or invite you to give your opinion about your experience with our website.
  • Comply with legal and regulatory obligations: we may use your personal data to comply with legal and regulatory obligations.
  • Detection and prevention: we may use your personal information for the detection and prevention of fraud and other illicit or unwanted activities.
  • Improvement of our services: finally, we use your personal data for analytical purposes, to improve our services and user experience, as well as the functions and quality of our online travel services.


How do we share your personal information with third parties?

We may share your personal information with third parties as indicated below.

  • Service providers: We may use service providers to process your personal data only on our behalf. This processing is carried out for purposes such as facilitating payment of reservations, sending marketing materials or for analytical support services. These processes are subject to confidentiality clauses and the use of your personal data is not allowed for their own purposes or for any other purpose.
  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities to the extent required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.


Retention of personal information

We will keep your personal data for as long as we consider necessary to provide you with our services, comply with applicable laws (including document retention), resolve any dispute between the parties and carry out our business. All personal data that we maintain will be subject to this privacy statement.

cookies

What is a cookie?

Cookies are small data files that the browser stores on your computer or mobile device when you browse a web page. Most web pages use cookies because they improve the functioning of the websites.

How do we use cookies?

Our goal is to offer you an advanced and intuitive website that responds to your needs and tastes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These cookies are absolutely necessary for our website to work properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytical cookies: We use these cookies to understand how you use our website, detect what works and what does not, optimize and improve the website and make sure it remains interesting and relevant. The data we collect includes the web pages you have visited, reference / exit pages that you have entered and left, type of platform you use, date / time information and data such as the number of clicks you have made on a given page , mouse movements and displacements, and text that you write when you use our website. These analytical cookies can collect personal data.


How long are our cookies active?

The cookies we use have different useful life depending on the purpose for which they are used. The maximum duration we usually set is five years since your last visit to our website. You can delete all cookies from your browser whenever you want.

Do we use third-party cookies?

Yes, we use the services of suppliers for analytical purposes, for example, by Booking.com. These tracking and analysis technologies include: cookies, counters, tags and scripts. Booking may place cookies for their own purposes as described in http://www.booking.com/content/privacy.html. The information tracked is used at Hotel San Jorge for marketing automation, customer relationship management and business intelligence systems. These technologies are used in the analysis of trends, the administration of the site, the tracking of the movements of users on the site and to collect demographic data about our user base as a whole. We may receive reports based on the use of these technologies by these companies individually or in aggregate. The suppliers with whom we work are committed to establishing responsible commerce and good standards and practices in data management.

How can you manage cookie preferences?

Using the settings of your browser, for example Internet Explorer, Safari, Firefox or Chrome, you can set the cookies you accept and those that you do not. The configuration is in different sites depending on the browser you use. You can go to the "Help" function of your browser to locate the configuration.

Security

What security procedures do we apply to protect your personal data?

We use appropriate business systems to protect and safeguard any personal data you provide us. In addition, we use security procedures and physical and technical restrictions to access and use personal data on our servers. Only authorized personnel are allowed access to personal data in the development of their work.

Access to information

How can you control the personal data you have given us?

You have the right to review the personal data we keep about you. You can request a summary of your personal data by sending an e-mail to reservas@sanjorgehotel.com indicating "Request for personal information" in the subject of the e-mail.

We ask that your personal data be correct and updated. If the personal information we have about you is incorrect, is not up to date or is not relevant for the purposes it was collected, we will update it or delete it if you request it. You can contact us at reservas@sanjorgehotel.com. We will respond to your request in 30 days. However, we may need to retain certain information, for example, for legal or administrative reasons, such as keeping records or detecting fraudulent activities.

Get in contact with us

Hotel San Jorge controls the processing of personal information collected from the website and via the cookies. If you have any suggestion, request or comment about privacy, personal information, cookies and how we manage personal data, you can send an e-mail to reservas@sanjorgehotel.com.

How do we share your personal information with third parties?

  • Booking.com: We have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. To find out more about the Booking.com corporate family, visit About Booking.com.
  • Booking.com will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com’s global customer service staff allows them to respond when you need assistance. Booking.com may use your data for technical, analytical and marketing purposes as further described in the Booking.com Privacy Policy. This includes that your data might also be shared with other members of the Booking Holdings Inc. group of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, Booking.com will first ask your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by Booking.com, please contact dataprotectionoffice@booking.com.
  • BookingSuite: Your personal data may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company which operates this website and the website suite.booking.com.